CODE OF CONDUCT
CREDAI National has formulated this Code of Conduct to govern the business activities of its members across the country by keeping in mind the requirement of providing confidence and comfort to their purchasers. This Code is subject to minor amendments by city units depending on the local conditions and requirements. The word "UNIT" mentioned in this code would mean and include Flat / Villa / Row House or any other type of residential space and also office / retail or any other type of commercial space.
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The Agreement shall clearly mention all the components of the sale consideration including variation in rate, if any, applicable towards garden / ground space or terrace allotted for private use. The Developer shall also mention all the other future estimated recoverables such as;
- Proportionate share of deposits, costs etc for obtaining connections from electricity board, water authority, permission for road cutting or access from road authorities etc and also proportionate share of amounts paid to the sanctioning authority by way of development charges, scrutiny fee etc on the basis of sq.ft / sq.mts of SBA/Saleable area or on unit basis.lithe exact share is not available at the time of signing the Agreement to Sell, an approximate estimate shall be provided.
- Stamp duty, registration fee, expenses or any other levies for registration of sale deeds.
- Service tax/Vat, Sales Tax on works contract, or any other taxes or levies from time to time, if applicable.
- Advocate's fee for registration / documentation charges.
- Cost, expanses, fee etc for formation of Society/Association of Apartment Owners/Body Corporate as the case may be and for registration of Deed of Declaration etc.
- Maintenance deposit / charges or one time maintenance deposit / charge, as decided by the Developer.
- Any other taxes, levies and charges payable to the Statutory Authority.
- Any charges or deposits incurred for labour welfare or environmental clearances, pollution control boards etc. as may be statutorily required including any new charges levied by the statutory authorities during the period between booking and completion.
- Built Up Area: Built up Area, as per CREDAI definition, shall mean the total Poly Line (P. line) area measured on the outer line of the unit including balconies and/ or terraces with or without roof. Built Up Area shall also include Mezzanine floors, if any and also detached habitable areas, if any, such as servant's room etc. allotted for exclusive ownership. The outer walls which are shared with another unit shall be computed at 50%. Remaining outer walls are computed at 100%.
- Carpet Area: Carpet Area, as per CREDAI definition, shall mean the area arrived at by deducting the areas of core thickness (i.e unplastered thickness) of all the outer walls from the above defined Built Up Area.
- Super Built Area (SBA): The Super Built Area, as per CREDAI definition, shall mean;
- Entrance Lobby
- Corridors
- Stair Cases
- Lift Shafts/ Lift core at every level
- Lift Lobby and all other lobbies, landings etc
- Lift Machine rooms
- Generator rooms
- Electrical rooms and the rooms built for substations/ transformers, if any.
- Gas banks
- Mumty
- Garbage room
- Club house
- Security room
- Indoor sports rooms
- General Toilets for Common Servants/ Maintenance Staff/ Drivers
- And any other common areas constructed not included above, provided they are not separately charged.
Built Up Area as defined above plus the proportionate share of the following; A certain percentage of the double height areas or terraces,if any.
Underground sump, water tanks, compound walls, septic tank, open to Sky walk ways, open to Sky swimming pool, open sports facilities, weather sheds, inaccessible flower beds, lofts, common open to Sky terraces, stairwell ducts and voids etc. and the like.
- Garden / ground space area or terrace area allotted for private usage (without exclusive ownership), if any shall be separately and clearly mentioned in the offer document.
- Specific parking areas are limited common areas and may be allotted separately by the Developer to the Purchaser.
- All the Agreements to sell shall contain a floor plan showing the internal dimensions from which the built-up area can be computed.
- Either the Built Up Area or the Carpet Area, as decided by the Developer or as is required by the local laws shall be mentioned in the Agreement to sell along with the Super Built Area.
- Details showing how the saleable area is arrived at with specific details of the common area shall be disclosed with clarity duly certified by an architect as per above norms at the time of booking.
- The sanctioned plan with date & number shall be displayed in a prominent place at the construction site.
- Construction of the buildings shall be only as per the rules / sanctioned plans, rules, and regulations of the Local Bodies. Variations, if any, shall be within the prescribed, permitted, and prevailing norms / rules.
- The Agreements shall contain a definite time frame for completion of construction. The construction shall be deemed to be complete when certified by the project architect & after constructing as per specification and in addition certain standard infrastructure requirements such as ramp to enter the basement, compound wall with gates, staircases leading to the terrace, underground and/or overhead water tanks, ladder leading to the overhead tank, and such other basic requirements to make the complex habitable, wherever necessary, whether all these items are mentioned specifically in the Agreement or not.
- Agreements shall also contain a clause for compensation in case of a delay in completion of construction stating the conditions under which the Purchaser is entitled to compensation. Similarly, the Purchaser will also be liable for a penalty in case of any delays in taking possession of the unit by the Purchaser after completion of the unit.
- Every effort shall be made to complete the building as committed to the buyer. While it shall be the responsibility of the Developer to obtain a completion/occupation certificate from the Local Authority, a specific time for the same is not in the hands of the Developer due to bureaucratic delays. Any delay in completion due to this reason, not attributable to the Developer's actions, shall not be construed as a delay.
All amenities and common facilities shall be clearly mentioned in the Agreement to sell. Wherever the common amenities are to be transferred to the Association/Society etc by a Deed as per statutory requirements, the same shall also be complied with.
All conditions with regard to infrastructure as set out in the sanction plan shall be fully complied with and the building and its premises shall be left in a clean and habitable condition.
The Agreements will also contain a clause with regard to cancellation/forfeiture covering issues such as amount of forfeiture, interest charges, liquidated charges, period for repayment etc. applicable in the event of non-payment of installments or other components of agreed consideration.
- The Agreements shall clearly indicate the type of conveyance proposed to be effected, i.e., whether on the basis of undivided interest, on a unit basis, or based on any other scheme. It shall also mention either the extent of divided or undivided interest in Sqft/Sq.Mtr or the percentage of undivided interest. In any case, the Developer shall ensure that the aggregate of divided or undivided interest in land allotted to all the units of a project shall not exceed the total extent of land.
- The Agreement will have a condition to the effect that all the covenants, other than those specific to a particular unit such as rate, area, etc., shall be common to all the purchasers of a particular project. If the Developer intends to reserve some specific rights such as the allotment of ground space for a garden (in the setback area), terrace, or car park (in the setback area) for private use of some units, such intention shall also be mentioned in all the Agreements pertaining to the project.
- CREDAI logo shall be printed in all the brochures, hand-outs, advertisements (beyond a particular size), or any other publicity material.
- The Agreement shall also contain a clause stating that the said Agreement is subject to arbitration by the designated committee of Arbitrators appointed by CREDAI.
Every Agreement between the Developer and the Purchaser shall have a clause that in the event of there being any dispute with regard to the Agreements, which has failed to be resolved through negotiations with the Purchaser, the same may be referred for mediation to CREDAI and that all the grievances shall be referred only to consumer redressal forum first, which is being formed by CREDAI If the parties are unable to arrive at an amicable settlement in the mediation, the aggrieved party may approach the courts of law or have the matter referred to arbitration as agreed by them under the Agreement. And, redressal by CREDAI shall be subject to the following conditions:
- Complaints shall be considered/entertained by the member association only if the developer is a member of the concerned association and will be restricted to customer-builder disputes only.
- The modalities for such intervention, mediation, or arbitration shall be worked out independently by CREDAI.
- The Redressal forum will not adjudicate on any issue which is sub judice with any court or consumer forums.